đź”® Begin On Your Journey with Full Insight
Skip the trial and dive straight into dedicated enlightenment. Select a subscription below to instantly secure your scheduled time with our premier intuitive Guides or choose an individual pay per session option
Subscription Plans
DISCOVERY
$80/Month* (*Monthly plans are billed every 30 days)
30 min
Luminary Core Guide
QUEST
$140/Month* (*Monthly plans are billed every 30 days)
60 min
Luminary Core Guide
ODYSSEY
$200/Month* (*Monthly plans are billed every 30 days)
90 min
Luminary Core Guide
Choose What Works for You
Flexible Options for Your Journey
Whether you prefer flexibility or consistency, we offer two easy options. Pay-per-session is ideal for seekers who want the freedom to book as needed. For those who enjoy regular connection, our monthly subscription plans offer both consistency and savings! Choose what works best for you!
Billing FAQs
From your Dashboard →
- Click the three horizontal lines (menu icon) located in the upper-left corner of your screen.
- ​Select Wallet & Billing from the navigation menu.
- ​From the Wallet & Billing page, you can add a new payment method, remove expired cards, or set a primary billing option.
Why am I unable to save my new payment details?
​Ensure that all billing information (including ZIP code and CVV) matches the address associated with your card. If you continue experiencing issues, try clearing your browser cache or switching devices before re-entering your details in Wallet & Billing.
All payments are processed securely.
- Guide No-Shows: If your guide does not show up for a scheduled reading, you will automatically receive a full credit refund added back to your account balance.
- ​Service Concerns & Review: If you are unsatisfied with a completed session, you can submit a support ticket by emailing customer support. Our team reviews every request on a case-by-case basis.
- ​Refund Method: All approved refunds—whether for a guide no-show or following a support review—are issued strictly as account time credits returned directly to your IO Psychics balance. Cash, credit card, or bank refunds are not provided.
From your Dashboard →
- ​To check your session history: Click the three horizontal lines (menu icon) in the upper-left corner of your dashboard screen, then select Session History. Here, you will see a record of all your past sessions.
- ​To view subscription or pay-per-session charges: Open the main menu via the three horizontal lines again and select Wallet & Billing. Your full payment history, active subscriptions, and individual session transactions are all detailed in this section.
If your payment was declined while signing up for a subscription or booking a single session, it’s often due to insufficient funds or your bank flagging the charge as suspicious. First, double-check that your card has available credit and that your billing address and payment details in your account are correct. If everything looks right but it’s still not going through, contact your financial institution to see if they’re blocking the transaction or use a different card. For security reasons, we don’t receive specific details about the reason for the decline.
Yes! We offer a 7-day free trial so you can experience any subscription level of your choice–Discovery, Quest, or Odyssey–before committing. No hassle, no risk, no gimmicks–just personalized clarity.
Choose pay‑per‑session if you prefer to book as needed, or subscribe to a monthly plan (Discovery, Quest, or Odyssey) for ongoing guidance at a lower per‑minute rate.
Subscription FAQs
It depends on how often you’d like to connect with a Guide. If you plan to have readings regularly–even just once or twice a month–a subscription is the best value. You’ll get a set amount of minutes each month at a lower rate, plus added perks like priority booking and exclusive offers available only to subscribers.
If you’re new, prefer to book only when something specific comes up, or just want to explore at your own pace, pay-per-session gives you the freedom to book as needed without a monthly commitment. Either option offers a meaningful experience–it just comes down to what fits your rhythm best.
- Discovery – $80/month for 30 minutes (Recommended use: one 30 min session or two 15 min sessions)
- Quest – $140/month for 60 minutes (Recommended use: two 30 min sessions or four 15 min sessions)
- Odyssey – $200/month for 90 minutes (Recommended use: three 30 min sessions or two 45 min sessions)
Yes–you can pause or cancel at any time in your Account Dashboard. Pausing stops billing and services for up to 3 months at a time; canceling ends your subscription at the end of the current period, and any unused minutes are forfeited.
If you would like to pause your subscription, just follow these steps:
- Access your account and log in.
- Selection “Manage Plan.”
- Xxxx (need to verify how account dashboard will function)
To ensure a smooth transition, we require a 30-day notice for all subscription cancellations. If you cancel your subscription, it will remain active until the end of your current billing period, plus an additional 30 days from the date of your cancellation request. After this 30-day grace period, your subscription will automatically terminate, and you will not be charged for any subsequent billing cycles.
As per our cancellation policy, subscriptions are non-refundable. Your service will continue for the remainder of your current billing cycle and the additional 30-day grace period following your cancellation request. No refunds or prorated amounts will be issued for any unused portion of your subscription.
After your subscription terminates (following the 30-day grace period), your access to premium features, content will be revoked.
Yes! You can use your subscription minutes in any combination of 15-minute blocks. What we show in each plan is just a recommended use, but you’re free to divide your time however you like–as long as you don’t exceed your total monthly minutes.
For example, if you’re on the Quest plan with 60 minutes, you could book: four 15-minute sessions, one 30-minute session and two 15-minute sessions, or even one 45-minute and one 15-minute session.
Yes. You can pause for up to 3 months or cancel in your Account Dashboard. For terms and timing, see our cancellation policy.